Cannot cancel the automatic renewal in account setting

@Thragor @lingaolc This issue should be fully resolved now.

Please let us know if you encounter any new issues attempting to adjust your subscription preference.

All comments

I've met the same problem, any update?

https://support.lastpass.com/help/how-do-i-cancel-automatic-renewal-for-lastpass-premium-lp010116

I want to cancel my Lastpass Premium Automatic Renewal for some reason. And i follow this page to cancel it on website

But after clicking "Yes" to confirm cancel in step 5, the page still shows that the Automatic Renewal is Enabled and I check my email DID NOT RECEIVE any confirmation email about cancel automatic renewal.

How am i supposed to CANCEL Lastpass Automatic Renewal ???

@tickkal I'm very sorry for the recent billing failures. This is s a high priority issue we should have fixed in the coming days.

In the meantime, you can request help from Customer Support in order to disable the automatic renewal: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

glenn.dobson

Hi@"Sayse"and @CreeperSan,

We are looking into the issue with canceling online, for now, you can contact LastPass Support and request a callback and they will assist you. If receiving a callback is an issue for you I can open support tickets for you to have your automatic renewals disabled.

You're welcome.

After some search, I've seen that LogMeIn doesn't manage issue with LastPass here.

Moreover, the only way to resolve it is to contact LastPass support.

In my case, it's only possible through phone call.

Seeing that my CD will be changed before the renewal, I have :

- opted for an account deletion

- chosen a competitor as password solution

- transfer my data there.

There are many other topic about this issue and most users are left alone to resolve it.

I don't wish to pay for this kind of service.

Good luck for your case o7

@AshCThanks for the response, I'll try it again several days later.

Much appreciate.

Same here (2022-08-19). I will have to act with my bank to counter them...

(This message will be part of the case.)

Thanks for the advice bro, I guess this is the only thing I can do unless they fix this bug.

Much appreciate.

Hi @GlennD,

Thanks for the merging.

In my case, it should be done: In theory, without an account, I should not be debited in october. If it's the case, there will be a GDPR issue between departments.

In the worst case, if you can make it sure with a ticket, I would be grateful to you.

You should also ask for someone to check Chrome addons review

It was this review which has made me check the settings.

tariq Alzhrani

Omg i have the Same problem!! why is this happening??

ill have to cancel my card from the bank

Ill Never renew my last pass memebership

tariq Alzhrani

not able to cancel LastPass a year membership

so i wanted to try Last pas premium for a year and after put in my information and purchased a year of LastPass premuim i tried to cancel my Auto-Renewal

but it doesn't respond at all. and am stuck for hours trying to cancel it

i know how to canel a membership but the thing is when i click on the "Cancel Auto-Renewal" the website doesn't respond it just starts loading..then nothing happens

is anyone not able to disable their auto-renewal like me?

edit: https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

I apologize for the billing issue there.

We are aware of the problem and working to resolve it fully. If you need to disable the renewal as soon as possible, please request a callback from Customer Support through this page:https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

Nerida Dsilva

Hello Support,

I can't cancel my account auto renewal. I've tried the suggestions on this forum and the support page provides no means to contact support. I have tried on two different computers with firefox, brave, edge and none show any contact details for support at the bottom of the page. I want my auto renewal canceled, and I want a lastpass support representative to email me about it.

tariq Alzhrani

thanks for the help Ash

the issue is resolved 🙂

evan.walker

@tarq171I'm very sorry for the recent billing failures. This is s a high-priority issue we should have fixed in the coming days.

In the meantime, you can request help from Customer Support in order to disable the automatic renewal:https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

dylan

Hello Support,

I'm also unable to cancel auto renew on my account. I've tried with a number of browsers with all privacy settings disabled. The provided lastpass support page provides no contact details at the bottom of the page as suggested here. I want support to contact me via email or phone to resolve this. I do not want my account to auto renew on the 3rd of October.

At this page there is nowhere for me to request a call back or contact support. I can provide a screenshot if needed.

I click the 'Cancel Auto-Renewal' button but the 'Automatic renewal' is still 'Enabled', is there any way to contact LastPass support with an Email?

I want to cancel LastPassPremiumautomatic renewal, could youopen support tickets for me?

Goto :https://support.lastpass.com/help/how-do-i-contact-customer-support-for-lastpass-lp010121

At the bottom, click on "Contact Support"

A afrme will appear with choices to redirect you to your country support

Could I contact LastPass Customer Support with Email? It's a issue for me to make a phone call.

robert.pufan

Still not working to cancel the auto renewal. What can I do?

What is the number for support?

I want to DELETE my account and before i do that, of course i want to CANCEL the AUTO RENEWAL.

This is unacceptable...

robert.pufan

Update: I created a request from the support page. LastPass support WILL call you. So you will put your phone number and they will call you.

The conversations went like this:

LP: tell me your name and email.

Me: Bla bla @ Blablabla . Com

LP: What do you need? (Even though it was written in the case)

Me: I want to cancel the auto renew.

LP: why?

Me: because I want to cancel my subscription.

LP: why?

Me: because of repeated security issues and this conversation itself.

LP: understandable. We will cancel your auto renew manually right now. Please refresh your browser.

Me: thank you. Bye.

I will stop following this thread.

Good luck everyone.

It's an issue for me to make a phone call. I need to use Email to cancel it.

Mark Michaelis

Hi,

I have the same problem, trying to cancel the subscription. Tried with different browsers, in private sessions, etc. to no avail. Callback is not really an option for me... I need a solution. Is it an option just to delete the account? Or will the subscription still remain?

Cheers,

Mark

@Thragor @lingaolc This issue should be fully resolved now.

Please let us know if you encounter any new issues attempting to adjust your subscription preference.