nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Need Help with Decrypting Exported Password Backup

pluto3211

Hi everyone,

I'm experiencing an issue when trying to export my password data as a backup. Specifically, I'm receiving an error message that says: "A problem occurred while decrypting your data...". I have not been able to resolve this, and I'm worried about accessing my stored passwords.

If anyone has encountered this error before or has any advice on how to address it, I would greatly appreciate your help.

Thank you!

Find more posts tagged with

Accepted answers

Hilda C

Thank you for the update.

Unfortunately, there isn't an alternative method available to complete the export. As a workaround, could you try installing the extension in a different browser or creating a new Chrome profile and installing the extension there? Once installed, please attempt the export again and let us know how it goes.

All comments

Hilda C

Hello @pantaleo

Thank you for reaching out in our Community.

About the issue you are experiencing when exporting your data, the error could be due to corrupted sessions in the back end or to many cookies and cache. In order to fix it I need you to follow these steps to complete the basic troubleshooting:

Uninstalling the extension Uninstall LastPass
Clearing your browser's cookies and cache
Restart the browser
Reinstalling the extension from https://lastpass.com/misc_download2.php
Open LastPass using the extension Use the LastPass browser extension
Try again to complete the export Export vault data from LastPass as a generic CSV file

If the issue persist, let us know so we can continue assisting you.

pluto3211

Unfortunately, it doesn't work; I tried the procedure twice, but the problem persists. Is there any other method for exporting? Thanks.

Hilda C

Thank you for the update.

Unfortunately, there isn't an alternative method available to complete the export. As a workaround, could you try installing the extension in a different browser or creating a new Chrome profile and installing the extension there? Once installed, please attempt the export again and let us know how it goes.