Cannot log in to firefox extension

akeene3

There does not appear to be anywhere to enter the SMS MFA Code

Hilda C

Hello @akeene3

Thank you for contacting us in our Community.

About the issue you are experiencing. I understand you are trying to access from the LastPass extension on your Firefox browser, not having the MFA page, can be a local browser issue related to cache in the browser. I need you to follow these steps to complete the basic troubleshooting:

1. Uninstalling the extension Uninstall LastPass
2. Clearing your browser's cookies and cache 
3. Restart the browser 
4. Reinstalling the extension from https://lastpass.com/misc_download2.php
5. Open LastPass using the extension Use the LastPass browser extension
6. Try again to access your LastPass extension

If the issue persist, please let us know so we can continue assisting you.