HELP! Locked out, broken 2FA since update

rob.sfo

I've been locked out of Lastpass since the security upgrade and can't reach any Lastpass support.

I am a premium Lastpass user (a paying customer for over a decade) and have been unable to access my Lastpass account since I was forced to update my 2FA.

I submitted a case one the website but have not heard anything back.

My 2FA is broken, I get an "Error Authentication Failed" message.

If I try to use SMS instead of 2FA app, I click "send me an SMS message" but I never receive anything.

When I try to do an account/recovery / password reset via SMSI get an "Invalid or expired code" after entering the correct SMS code.

I need this account back up and running.

Please help.

Henry Eduardo Ortiz (3P)

Hello @rob8675309,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having logging in. I verified your account and do see that the failed login attempts are because of the multifactor. Your account shows that has more than 1 multifactor enabled. You can disable multifactors other than LastPass Authenticator via email following the steps on this article.

If you have LastPass authenticator enabled or the process on the previous article did not work. You will need to contact our customer support team. You can create a ticket without having to log in for this issue by following the contact support link found on this article.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry Eduardo | Customer Care