Do Not Reprompt Function not working

Joe Lazzara

When I use my browser extension to display a password, it takes me to the box where I need to log in again using my vault password. I then select "Do not reprompt" for some time, say 15 - 30 minutes. Yet, if I need to review a password again, or another password, Lastpass again asks me for my Vault password, even if it is still within the time allotted. This behavior is different than they way LP worked some time ago. How to fix this? Using Win 10 with Edge.

Hilda C

Hello @Joe Lazzara

Thank you for reaching out in our Community. I'm sorry to hear about the issue you are experiencing regarding autofill in your browser, using the LastPass extension. I’ve already made some updates on my side, such as clearing any corrupted sessions and refreshing your account settings. Please follow the steps below to complete the basic troubleshooting:

1. Uninstalling the extension 🔗 Uninstall LastPass
2. Clearing your browser's cookies and cache 
3. Restart the browser 
4. Reinstalling the extension from 🔗 https://lastpass.com/misc_download2.php
5. Open LastPass using the extension 🔗 Use the LastPass browser extension
6. Try again to use autofill as usual

If assistance is still needed, let us know, so we can continue working with you.