Hi there, on logging into last pass I cannot see any of my notes or saved passwords. The vault completely empty.
If I login using an Incognito Window I can see everything.
Any ideas on how to fix this? Thanks.

Question

Hi there, on logging into last pass I cannot see any of my notes or saved passwords. The vault completely empty.
If I login using an Incognito Window I can see everything. 
Any ideas on how to fix this? Thanks.

mgasthalter · Answer

I have this issue this morning using Chrome.  I just tried it using Edge and it works!  My passwords are all there.   I was panicking this morning.  Not sure why it's not working with Chrome but thankfully, I found a solution.

LastPass Support · Answer

Hello @factbservices​,

Welcome to the LastPass Community!

I apologize for the huge inconvenience this is causing you. I have seen that this issue is mostly related to a high volume of cache, cookies, or a sync issue on LastPass. I recommend the following steps:

Note: Before taking any of these steps, please make sure you know your master password!

1. Clearthe LastPass cacheandrefresh sitesfrom the LastPass extension, log out

2. Proceed touninstall the LastPass extension, and clear cache and cookies (all time) on the browser. Remember to verify if the browser is up to date if it's Chrome check under Settings > About Chrome.

3. Close completely and reopen the browser,install the extension again, log back in, and verify if the issue persists

Thank you,

Alejandra

LastPass Technical Support

factbservices · Answer

Click on the LP icon on the right had side of the search browser. Then click on Vault (in red at the top). I can now see passwords etc.

This worked for me.