Hi LastPass Support Team,
I am reaching out because I am unable to log into my LastPass extension on Microsoft Edge. Every time I try to log in through the extension it shows an error message that says "An unknown error occurred." This doesn't allow me to be able to log into the extension. I can still access my vault by going directly to lastpass.com so I know my account and master password are working correctly.
I have already tried the following troubleshooting steps with no success:
- Uninstalled and reinstalled the extension multiple times
- Cleared my browser cache and cookies
- Disabled and re-enabled the extension
- Checked and updated Edge extension permissions
- Manually updated the LastPass extension
- Fully restarted my browser and computer
None of these steps have resolved the issue. I am still seeing the same unknown error every time I attempt to log in through the extension.
Could you please look into the following:
- Is there a known issue with my specific account?
- Is this related to the Edge browser version 147 compatibility issue from April 2026?
- Can you reset my extension session on the backend?
- What is the best way to access my vault while this gets resolved?
Thank you for your help. I look forward to hearing from you soon.
