For several years LastPass worked fine as an extension in Firefox. This morning it stopped filling in the password when I logged onto a site I've used many times. How can this be fixed? Right now it is useless.

Question

I have a Surface Pro 8 with Windows 11.  LastPass worked fine yesterday.

esmitch · Answer

Hello,
I did what you suggested. I now have LastPass on both my tablet and
windows desktop as a Firefox extension. On the tablet it works fine, especially autofill. It is also on the desktop and looks "normal" but will not autofill. I have checked Firefox, it is enabled and Firefox works fine otherwise. How can I get autofill with the LastPass extension on my windows 11 desktop computer?
Ellen Mitchell

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LastPass Support · Answer

Hello @esmitch​,

Welcome to the LastPass Community!

I apologize for the inconvenience this is causing you. I made a test on my Firefox  browser and it seems everything is working as usual. I have seen that this issue is mostly related to a high volume of cache, cookies, or a sync issue on LastPass. I will recommend following these steps:

Note: Before making any of these steps, please make sure you know your master password!

1. Clearthe LastPass cacheandrefresh sitesfrom the LastPass extension, log out

2. Proceed touninstall the LastPass extension, and clear cache and cookies (all time) on the browser

3. Close completely and reopen the browser,install the extension again, log back in, and verify if the issue persists

If the issue persists, let me know.

Thank you,

Alejandra

LastPass Technical Support

david · Answer

Same problem here.