Security email not received

bikeman

I've been logged out of lastpass chrome extension on all but one of my computers. When I try to login I get prompted for my password and then told that a code has been sent to my security address.

I dont receive the lastpass email (I have checked spam folder). I changed my security email to a gmail account and tried again. Again I did not receive the lastpass email.

I'm now worried that my only logged in pc gets logged out.. Does this security email actually work?

Gilder Zapet (3P)

Hello @bikeman

Welcome to the LastPass Community!

My apologies for the inconvenience this may be causing you. In this case if you have already reviewed your spam/junk folder in your security email and the issues persist I suggest to try and remove the security email temporarily and try to login again to see if the verification email is triggered.

Also just in case review this support article that may help: Why didn't I get an email sent from LastPass?

If the issues persist and you're unable to receive an email verification please let us know or contact our support team by submitting a support case under "request to help logging in" on this support article: Verify your login attempt.