Stuck in LastPass loop

ascontent

I am trying to log into LastPass on a different computer and I am stuck in a verification loop. I enter my ID and PW, then I get a verification popup on my phone. I accept. Then I'm prompted to enter my ID and PW again. This just keeps happening, no matter how many times I approve the pop-up or skip that and enter the verification code, I can't get in. It works fine on my work computer, just not my laptop.

Eddie C

Hi, @ascontent.

Welcome to the LastPass Community.

This behavior is usually tied to local browser issues. Here's what you can do to fix it:

1. Delete the LastPass extension by going here and clicking 'Remove from Chrome'.
2. On Chrome, click the three dots at the top right corner and go to 'Settings'.
3. Go to Privacy and Security > Third-party cookies > See all site data and permissions.
4. Delete 'lastpass.com'.
5. Go back to the Chrome Web Store and reinstall LastPass.

I hope this helps! But please feel free to reach out if the issue persists.