Have reset my LastPass account but unable to log in

parkersiniceland

Hi,I reset my LastPass account but still can't sign. I am asked to input an sms code which never arrives (I presume I forgot to update my mobile number before resetting my account). I no longer have my old SIM. Is there a way around this? Thank you in advance.

karolpaola.hidalgo

Hello@"iceland146",

Thank you for contacting the Community.

We've noticed the account was recently updated, you have reset the account, meaning there is no information stored. In this case, only the settings remained active including your two-factor authentication. As the account is not paid, there is no information saved in the vault and the number is no longer accessible, we recommend to delete the account and re-create it, you may use this link to proceed.