I am a premium user, but every time I click on CONTACT US, I'm told I have to upgrade in order to do that. How can I contact Customer Service?

Question

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soofeenee · Answer

Thank you so much for your help. I was able to clear my cache, reboot, and everything worked fine.

LastPass Support · Answer

Hi @soofeenee​

Welcome to the LastPass Community.

I apologize for the error there, and can confirm we see your account status currently as 'Premium'.

Are you able to test further by clearing your browser's cache + cookies, then rebooting and using the Contact form again?

Alternatively, you may test a different web browser or device at the same location.