nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

VERY slow Login Attempt Blocked emails

Matthew Lyons

I made a valid login attempt at 11:40AM EST that was blocked and I had to wait 17 minutes for the email to unblock the attempt. That's unacceptably slow. You can't lock me out of crucial applications for 17 minutes waiting for the email. I tried again after 5 minutes and I just received this second email 20 minutes later! This isn't the first time it has taken so long. I assume I am not the only one experiencing this?

Find more posts tagged with

Accepted answers

LastPass Support

I'm sorry if the verification emails are not being received immediately after attempting to log in from a new device or location.

While we regularly monitor our mail system's delivery timing, there could also be an issue with specific email providers where they are screening certain types of messages before delivering them.

If the email verification process becomes too problematic, and your email provider cannot offer any insights as to the delayed reception, you may disable the function within your advanced LastPass account settings, and make sure you have an MFA option synchronized to keep your login secure.

All comments

LastPass Support

Hello @lyonsmat,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. When you receive the email with the subject:"LastPass Security Notification: Login attempt blocked". You can find in the contents of the email a link to"Verify new device or location", after you click on it you will then be able to log in again. There is no need to wait as your IP address will not be whitelisted until you click on the link.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

Matthew Lyons

hi Henry

I know how it works thanks. The problem is the emails you send take 20 minutes to from the time I make the first attempt to the time I receive the email.

Jason Umhoefer

I have been having this same problem for the past few months. Can someone please address this? A 10-20 minute delay makes this feature pretty unusable.

stephanie_hofmann

the same happens to me, several times. Is there any solution from lastpass side now?

It's causing a lot of trouble

mail

Please do something about this, it is still a problem. I have to wait 10-20 minutes for the verification email and can't log in to any websites in the meantime. Sometimes triggered after my browser cookies are cleared but more and more, just happens for no reason.

alex

The problem still exists. I wait since 20 minutes for an email.

I had this serveral times. Thinking of changing the password manager.

lastpass lastpass

Problem still exists, combined with a an idea to drop my trusted devices.

Need password, tries to open lastpass, cant login (this happens on my phone and main pc fine to require 2fa from other devices but for my main devices the device itself is one of the factors, this makes it 3fa just annoying, going to perfect when i need a password from lastpass to log in to my mail to read the mail to activate lastpass... just to find out that I have to wait forever for that mail to arrive )

LastPass Support

I'm sorry if the verification emails are not being received immediately after attempting to log in from a new device or location.

While we regularly monitor our mail system's delivery timing, there could also be an issue with specific email providers where they are screening certain types of messages before delivering them.

If the email verification process becomes too problematic, and your email provider cannot offer any insights as to the delayed reception, you may disable the function within your advanced LastPass account settings, and make sure you have an MFA option synchronized to keep your login secure.