My Face ID stopped working about a month ago (Can’t connect to Face ID error message). I updated theLast PassApp this morning but now I’m stuck because it won’t allow me to proceed past the Passwordless setup step.
Hello @robert.didiodato
Welcome to the LastPass Community.
We sent you a login verification email on 09/13/2025. It shows you received it and opened the email. Since you have verified the location/device, please remove the LastPass app on your mobile, turn off your mobile device for about 2 minutes, turn it back on, add the LastPass app again, log in, it should work now.
Please let us know if there is something else we can do for you.
Greetings!
Heyner | Customer Care
