Suddenly: Can't login; but no reason given.

bjoern.spiegel

Hi all,

starting from yesterday morning, when I'm trying to login, I get the following.

I'm 100% sure my provided password is correct. This has never yet happened to me and there was no change done to my account by myself:

To continue:

Check your inbox for an email from LastPass: bj************@gmail.com

or

Check your credentials and try again

Learn more

It happens irrespectively whether it's in my browser, the App or a new browser.

It looks like this:

Unfortunately the mail never arrives 😞 (even though the 2 first letters of the mail seem to be correct).

What can be done now?

Thank you so much

bjoern.spiegel

Hi Ash,

the problem is resolved.

The master-password was CORRECT!

Somehow Lastpass must have detected my browser as new device (my assumption) and therefore decided to send me a verification e-mail.

The verification mail was sent to my security address - and didnt arrive 6 times.

The seventh time it finally arrived and I could approve my "new device" (which, as I said, is in fact the same browser as before).