Logs off on closing browser

Question

Each time I start a new browser session, I have to log into LastPass. Since I close and open the browser many times over the course of the day, I wouldn't mind at all avoiding that.

In the browser's extensions, Last Pass, settings, the box to log out when all browsers are closed is NOT checked. Now, the browser itself is set to clear cookies and site data when closed. Could that be the cause? I know that there I can enter exceptions, but I only know how to enter exceptions that are URLs. Any suggestions?

sannoble · Answer

If I remove and then reinstall lastpass as suggested by @KarolH_LP (Employee), will I lose all my passwords? That would be totally unacceptable!

My workaround is to

1) go to manage extensions,

2) disable lastpass,

3) close that browser tab,

4) go back into manage extensions

5) and then re-enable lastpass.

Sometimes I have to repeat my workaround 2 or 3 times before lastpass starts working.

Andreas Kiehtreiber · Answer

Hi, I am suffering from exactly the same behaviour as jhaber191. And yes, browser cache is deleted every time the browser closes.

CleanUp of browser cache is mandatory due to several internal policies, so my question is:

What exactly needs to be excluded from the browser cleanup to get this running?

Regards

LastPass Support · Answer

Hello@"jhaber191",

Thank you for reaching out.

I'm sorry you're experiencing this issue, the LastPass extension saves cache and cookies for it to keep the session open, eventually closing them for security. In this case, avoid clearing the cache of the browser when closed, additionally, to update the extension to the latest versions, remove it and reinstall it.

Hope this helps.