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Disable my account and refund me

Alessio Ragni

Hi,

I deactivated my LastPass account but it seems that you are charging me.

I also tried to login and follow your recovery process, but that doesn't work.

Please refund me and disable my account definitively.

Thanks, Alex.

PS not being able to send a support email and not be able to login this is the only way to discuss with you

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LastPass Support

Hello @alessio-ragni,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issue you are having with the subscription. I have removed the email address on your original message to keep your privacy. In order to proceed with the refund request, I need to verify some private information with you so I will follow up with you via private message.

Thank you,
Henry | Customer Care

Alessio Ragni

Huge thanks!

Alessio Ragni

****or ****

Thanks Alex.

PS I can't reply in the private chat, an error is generated, very bad user experience 😞

Alessio Ragni

Hi,

Can someone reply me? Thanks

LastPass Support

Hello @alessio-ragni,

I did receive your private message. I also edited out the digits on your post for your privacy. I have processed the refund, you should see it reflected within 3 to 5 business days.

Please let me know if further assistance is required.

Thank you,
Henry | Customer Care