Ive been locked out of family plan account. When I put in my passcode it tells me to check my email to verify. I have confirmed my devices so many times and now Ive been locked out of email, also due to this. I amlosing my mind, cant contact any help

J B

Ive been locked out of family plan account. When I put in my passcode it tells me to check my email to verify. I have confirmed my devices so many times and now Ive been locked out of email, also due to this. I amlosing my mind, cant contact any help

LastPass Support

Hello @J B​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Our records show multiple different attempts where a verification email was sent. However, the last IP address from where you tried to log in has not been whitelisted. Please try to log in, then check your inbox for the email from LastPass and verify. Once verified, try to log in again and it should go through.

Please note that the email is only sent if the correct Master Password is used.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care