I am adding accounts from my organisation, but LastPass Teams sees them as accounts outside my company. We have the same domain name, though. How do I add them as members of my organisation?

Question

arthur · Answer

It concerns 2 users.

1: secretariaat@linssenbureauservices.nl
This user has already a LastPass subscription and can log in, and use the subscription properly.
It is just that it is displayed in the list of users as a person outside the organization. Which is not correct.

2: studio@linssenbureauservices.nl
This user has tried to subscribe with the mail address but only a payed solution seemed offered. The subscription never really started, but the mail-address is known by LastPass. We don’t have the password, and cant’t reset it. We tried several methods, but it won’t work.

It might be of your interest to know that I originally started my subscription with a free plan, with mail address arthurlinssen@icloud.com. Later on I upgraded with that address to the Teams Plan to use it for my company.
Then, later on, I changed my email address for the Teams subscription into Arthur@linssenbureauservices.nl

Regards, Arthur

LastPass Support · Answer

Hi @arthur​

Do these users already have a LastPass account with that email address?

Is this occurring for all users, or just some?

The process for adding users to Teams should be working properly unless there is a conflict of the emails within our systems.

Feel free to request a callback from a support specialist if you're still unable to add new members as employees.

LastPass Support · Answer

Hi @arthur​

Welcome to the LastPass Community.

About your issue, the best practice is to follow the manually adding users and requesting the users to accept the inviation while login to their account. You can find the process here:  https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/uac_manually_add_enterprise_users.html&_LANG=enus

Kind Regards,

Alejandra

LastPass Tech Support