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Not Receiving SMS code when requested.

zxc123664

Since a few days back I have been trying to login to my account, but in order to do so I have to use the SMS code I receive. Everytime I am requesting it, I never get the message. I have tried the call me option too but it says "Multifactor authentication failed". I am really not sure what to do at this point, I just can't log in.

Phone model: Plexl2XL, the setting is sms login

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Accepted answers

ash.canon

@wurich614 We would be interested in following up here, if you can click my Community name to send a private message with your phone number, telecom provider, and LastPass email address.

Thank you.

All comments

andrew.steel

Looks like this exact question was asked a few months ago here:. Perhaps those suggestions will help.

zxc123664

Thank you, I have tried many methods, but I can't receive the mobile phone verification code, and I can't set it to LastPass Authenticator or Google Authenticator

ash.canon

@wurich614 We would be interested in following up here, if you can click my Community name to send a private message with your phone number, telecom provider, and LastPass email address.

Thank you.

zxc123664

I have private messaged you.

Stacey Ford

Good day,

We are seeking technical support on an issue we started experiencing last week when our login SMS messages stopped being received on Thursday, June 9.

We have reached out to our telecoms(switching) provider Digicel, who have troubleshooted our issue. They indicate that Infobip (international third party SMS intermediary) are not receiving the text messages from LastPass. They believe the messages are not being sent from LastPass and suggest that the "SMS aggregator correct this routing”.

I’d be grateful for some assistance.

Stacey Ford

I'm having the same issue since June 9 and cannot get any support. I have contacted our telecoms provider and they are saying LastPass isn't sending out the SMS messages.

Have you received a response to your request?

caojinbiao

我也遇到了同?的问题，?法收到验证?，?法访问帐户！！官方：?能联系我吗？我的 EMAIL:102078372@qq.com

thusithathik

Hi I'm from Sri Lanka, I'm not receiving the SMS passcode and county code +94 not present on call me support option

pp15065

I cannot receive the SMS verification code. I have not logged in to the account for one month. Because I cannot receive the verification code, I can only close the verification code login now My account number: [redacted]

yannick.wiart

I have the same problem,

can you help me

pawkmiecik

Dear Sir, I have big problem. I cant log in becouse SMS from last pass not coming to my phone. Few weeks ago, there wasnt that problem. Please help me.

I am from Poland. My phone operator is P4 (Play) and my mail for last pass is pawkmiecik@gmail.com.

pawkmiecik

Hi, unfortunately not.

Dariusz Bugla

Hi!

Did you solve Your problem? I've the same situation.

ash.canon

@paul89 @Argyle If your SMS 2FA issue persists and do not have a Premium LastPass subscription, please click my Community name to send a private message with your LastPass email address, the phone number used for SMS, your physical location and telecom provider.

Thanks.

ash.canon

@liwei Thanks for your patience. We created a case to confirm your ID via email, in order to disable 2FA on your LastPass login. Please respond directly to the email sent, and Customer Support should respond within 24 hours.