I got a new computer and when I log into LastPass, it is telling me that it doesn't recognize my computer and it is sending me an email with a login code. Although, I never receive the email. Please help!

Question

I got a new computer and when I log into LastPass, it is telling me that it doesn't recognize my computer and it is sending me an email with a login code.  Although, I never receive the email.  Please help!

LastPass Support · Answer

Hello! @tboneman01​

Welcome to the LastPass Community.

We truly apologize for the problem with your email verification, in case  you are not getting the "Login verification email" by the time you tried to access the account please contact us directly so one of your support agents can help you recover access to your account, please use the link below to create a support case.

contact support

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care

kashibhatti3995 · Answer

I ran into a similar login issue when I switched devices while managing saved passwords for my favorite games like Traffic Rider. If you're playing on a new phone or PC, keeping logins synced across platforms is just as important—check out Traffic Rider for tips on setup and smooth access without losing game progress.

LastPass Support · Answer

Hi, @tboneman01​

That message can either indicate:

* You are using a new device / location
* Have cleared your cookies
* Or are using the wrong password

After checking your account history, I can see you're entering the wrong password, so no verification emails are being sent.