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How to use Latpass without having to update ?

LastPass Support

Hello community

On ALL pages opened in Chrome I have the Lastpass extension icon with a red rectangle with three small dots.

For several months I have had to, before creating an account with a password on a website, click on the red rectangle to refresh the page and only then can I save the password in Lastpass.

I subscribed to premium but my problem was not resolved.

For years, every time I used a web page I saw that Lastpass was available and when I connected with a password to a website it offered to save the password.

How to use Lastpass so that each time I want to create an account on a web page it asks me to save the password without having to click on the red rectangle Lastpass has access to this site and then click to get the Refresh this page message .

I'm using the French-English translator to create this message and I hope it's understandable because I don't know how to put a screenshot.

Is there a Lastpass tutorial in French?

Thanks for your help

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Accepted answers

LastPass Support

THANKS. It works correctly 🙂

All comments

LastPass Support

Hello @Kidam,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Please follow the steps from this article and verify if your issue is resolved by following them.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

LastPass Support

Hello Henry,

I used the steps

Basic troubleshooting for LastPass (desktop) 1 to 4 and the problem is still present.

I haven't cleared my browser's cache because I fear losing a lot of information on the sites I visit.

As a reminder, the problem is that for all the web pages that are open in my browser I always have the red frame with the three points which suggests that I update each page one by one.

For years I haven't needed to refresh open pages or connect to Latspass.

I don't know how to add a screenshot to show you what's happening so I hope it's clear with the Google translation.

Best regards

LastPass Support

Hello @Kidam,

Unfortunately, I don't think I understand your issue. A screenshot would help, when replying you can directly paste the screenshot on the text box.

Thank you,
Henry | Customer Care

LastPass Support

Hello @Kidam,

Thank you so much for the screenshots. This issue is due to the permissions you have given to the extension. To change this, you will need to follow these steps. I apologize beforehand if it is difficult to follow them as they will be in English:

Right click on the extension icon and then click on Manage Extension

Then on Site Access, change the permission from"On Click" to"On all sites"

This will stop the message you are getting as it will allow the extension to see the information of the website you are on without you having to click on it and refresh the page.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

LastPass Support

Here are the screenshots in order A, B, C, D of what happens and the steps I have to do when I am in my Chrome browser so that I can access the Lastpass vault or when I am in a new site I can have a proposal to save a password.