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I getting errors during account recovery: We couldn't recover your account. Here are your options: Try another browser or device (one that you've used to log in to LastPass before) Try mobile recovery if you've enabled it in the LastPass app

I getting errors during account recovery:
We couldn't recover your account.
Here are your options:
Try another browser or device (one that you've used to log in to LastPass before)
Try mobile recovery if you've enabled it in the LastPass app

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Accepted answers

LastPass Support

Hello @donatas.domkus,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. If you need further assistance recovering your account, please use the "Request help logging in" link found on this article.

Thank you,

Henry | Customer Care

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I know MasterPassword , but can't login. I try recovery and all this options, no one helps.

LastPass Support

Hello @donatas.domkus,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. If you need further assistance recovering your account, please use the "Request help logging in" link found on this article.

Thank you,

Henry | Customer Care

LastPass Support

@patrick I'm afraid that error can be caused by a variety of factors. If you haven't logged in on that device or in that specific web browser recently, or if you've cleared the local cache, then LastPass may not be able to identify you securely.

If you're unsure and would like confirmation of the account status, please use the 'Request help' button within the general account recovery article to start an email case.

i am getting same issue can you please give me the solution

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