The email address that I use to login to lastpass is an old one. I cannot change it in lastpass. When I try, by overtyping the old one, it says to complete the change a verification email is sent to my old address (to which I no longer have acc...

Question

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kate · Answer

I have the same issue, LastPass help sucks! What a frigging cop out! They can change this dated issue easily! They just want our money to upgrade in order to help us. Imagine sending a response to an outdated, no longer viable email address so we can change to the new one. They really are a miserable bunch of lazy idiots running LastPass. Now folks like you and I have to make a new account with the new email address.

LastPass Support · Answer

Hello @ibrownharrogate​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. I see that the account was not verified and therefore you will not be able to complete this change. Please contact the email service provider to try to regain access to the email address as our verification process can only be followed to the account email address.

Thank you,

Henry | Customer Care