Need help uploading pdf files

tmstaylor

We have renewed our passports and are having trouble uploading pdfs of our new passports. (We already have pdfs of our old ones in LastPass.) The app will only let us upload image files from my photo gallery.

Is this a new development? The LastPass website still indicates that pdf is an acceptable file format.

LastPass Support

HELLO! @tmstaylor​

Welcome to the LastPass Community.

We are truly sorry for the problem, now the option to upload PDF files to your Secure Notes or Passport items in your vault is not available for mobile devices. I would suggest accessing your LastPass account using a regular computer and uploading the updated PDF. We sorry in advance.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care