MFA for my Wife goes to my telephone number (Family account)

Question

I installed MFA for my Wife in our family account.

When she want to login with MFA functionality the message is send to my telephone. I have entered in her account her telephone number at "account recovery" via SMS.

Is there another place where I can enter her telephone number so with login with MFA she got the message? Or is there an other solution?

thanks

LastPass Support · Answer

Hello @stephanduys​,

Thank you for your reply.

I said where she added your phone number because I am not referring to the recovery phone number added where she added her phone number. I am referring to the back up phone number added at the moment of setting up the LastPass authenticator. That's the reason why I need that the LastPass Authenticator will be disable for her account following these steps: https://support.lastpass.com/s/document-item?bundleId=lastpass&topicId=LastPass/LastPass_Authenticator_unpair.html&_LANG=enus. Then re-enable and set up the authenticator again following these steps: https://support.lastpass.com/s/document-item?bundleId=lastpass&topicId=LastPass/LastPass_Authenticator_set_up.html&_LANG=enus.

While following the re-enablement process you will find the back up phone number that is probably where your phone number was added so she can change it to her phone number.

Kind Regards,

Alejandra

LastPass Tech Support

stephanduys · Answer

You say "were she added your phone  number" but she entered her own phone number. Thats why I dont understand what is happening!

LastPass Support · Answer

Hello @stephanduys​

My name is Alejandra and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I  appreciate you get to us to resolve this problem. When you set up the LastPass authenticator it ask you for a back up method which is a phone number I believe there is were she added your phone number and where we need to chantge it. I will suggest to make the set up for the LastPass authenticator for her account from scratch. You will need to disable the authenticator and then re-enable it. You can find the steps here: https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/lastpass_authenticator_set_up_overview.html&_LANG=enus

If the issue persists let me know.

Kind Regards,

Alejandra

LastPass Tech Support