I am going out of my mind!!! I can login into LastPass on my computer but not on my mobile. I had to switch to computer as my device because even though I am logging into my computer with the exact same credentials as I was on my mobile, I kept g...

Question

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Kim O'Donnell · Answer

Hello Henry

Once again I am being blocked from logging into my LastPass Account even though I’m using the same device and location I always have. I can’t contact support because I can’t login. Can you please advise why the verification link in the emails I keep receiving are not working?

Kim

Kim O'Donnell · Answer

msg saying to check for an email which no longer arrives.  It arrived before and I verified but nothing happened. I am trying to export my passwords as I'm so fed up with LastPass but after I receive the email, I have to login again and request an export again and nothing happens. I am stuck in this loop!!! I cannot contact Support directly because I don't have a  Premium account and this is the exact reason I stopped paying for a service that doesn't work!!! Is anyone able to help please?  By the way - this is not an answer but the rest of my question which I could not finish .....

LastPass Support · Answer

Hello @Kim O'Donnell​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having when trying to export your vault. I have checked the information about the emails recently sent to your email address but everything shows as delivered. Please be sure to check all folders including junk/spam.

Please let me know if further assistance is required.

Thank you,

Henry | Customer Care