Have Premium LastPass (LP) for many years. Am getting emails to upgrade to Premium. Checked LP status - now have a "Premium Trial Account" & will be billed later this month (September). Sept is the month I get charged for yearly LP. Why do I have...

Question

... Trial ?

battleshorts · Answer

Hi LastPass people -
Thanks for your response.

But, I'm confused a bit.
My yearly payment for my LastPass Premium account was last paid on August 26, 2023. I received no notice of my account with LastPass coming to a yearly rollover in August 2024.
My CC payment method is correct and viable.
I've been a LastPass customer since at least Aug 9, 2013. As far as I can see - I've paid for each intervening year.

So, it looks like my Premium LP account stopped on or about Aug 26, 2024 and was converted into a trial period automagically.
I did not ask for, nor begin, a LP trial period. I was assuming that my new Premium year would begin on or about Aug 26th.

It seems as if something was wonky with the billing of my Premium account last month. I don't believe that there is a security problem, just a billing problem.

I will "Upgrade" from this Trail account back into a Premium account soon.
I wish to make it known that I do not expect any problems with my account or data being lost or mishandled during this downgrade to a trial account nor problems going through the "Upgrade" procedure.
If I notice something wrong I'm going to continue this Customer Service thread and would hope that someone could correct anything that is amiss.

Thanks for your help with this matter -

--- Geo. Clark
[battleshorts@proton.me](mailto:battleshorts@protonmail.com)
voice/text: 805.768.4362

Sent from my [ProtonMail](https://protonmail.ch), encrypted email.

LastPass Support · Answer

HI @battleshorts​

After researching your account history we found the Premium subscription ended on its own, after which time you activated a new trial.

I suggest changing your email address from @ protonmail , which can be a blocker due to the level of fraudulent activity detected from this email provider.  Once complete, you should be able to purchase online.

Alternatively, if you cannot update the login email, you may be able to purchase through a mobile app store instead.