SMS Recovery Link Expired - The link has expired or is invalid. Please generate a new link and try a

Question

I know this has ben posted countless times before but I am experiencing the same issue and the get support logging in link no longer works.

Every time I try to reset my account I get the following when I click the email reset link:

"The link has expired or is invalid. Please generate a new link and try again."

I've been trying for weeks with no luck. Can someone from LastPass assist? Account is the same one I created this profile with.

Thanks!

Justin Gibson · Answer

Any other suggestions? I have tried multiple devices that have used my lastpass account in the chrome browser extension many times before with no luck on the sms recovery. Could someone take a look at my account? Is there a way for me to email with support without being able to log in?

Justin Gibson · Answer

I’m using the same chrome browser that I’ve been using this lastpass extension with for over a year.

I don’t remember if I set a password hint but it probably wouldn’t be helpful since I changed my password a few months ago, which is why I can’t remember it now.

Not sure if this makes a difference but this was originally a team or business account and the admin of that account but we downgraded to a free personal one about 6 months ago. It’s worked since then though.

LastPass Support · Answer

I apologize for the difficulty@"lastpasser101"

In this case you may not be activating the recovery link through the same web browser with the LastPass app installed, or there may not be enough cached browser data to identify you correctly for the recovery one-time-password creation.

Did you happen to create a password 'hint' that may help recall the correct spelling?

Did you set up any other recovery methods such as biometrics?