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Multifactor authentication failed!

llirik.n

I can't login with my email+password after I added Duo multifactor authentification. Every time I get an error message pops up saying "Multifactor authentication failed". Any method of account recovery gets stuck on the same error and I can't get further.

I need to turn off Duoauthentification to log in my space area. Please help me.

P.S. I found the topic with same problem:

https://community.logmein.com/t5/LastPass-Mobile-Apps/Multifactor-authentication-failed-bug/m-p/300757/thread-id/2057

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llirik.n

Hi,Henry! Thanks for you reply.

This method doesn't work in my case, because when I am submitting my email + password, Lastpass immediately tries to initiate MFA with Duo authentication service and fails to do it. I recorded how it looks like:

https://fex.net/ru/s/rpdyn1f

What can you suggest me in such a case?

LastPass Support

Hello @LLIRIK30,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Please follow the steps from this article to disable the multifactor on your account.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

LastPass Support

Hello @LLIRIK30,

The email should be received shortly after you submit it, if you are not getting it. Please send me the email address of your LastPass account via private message.

Thank you,
Henry | Customer Care

LastPass Support

Hello @LLIRIK30,

In that case, we can have the multifactor disabled for you. Please submit a support case using the"Request help logging in" link found on this article.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

llirik.n

Hi,@HenryO_LP!

I used your prompt and got such a message after submition:

"Thank you for submitting your email. If it matches our records, you will receive an account verification email"

Do I need to wait any further information to my email? How long does it take in average?

Thank you:)

llirik.n

Hi,@HenryO_LP!

I didn't get the email from the link and sent you my email in private message. Thanks.

santoshkumar.neelam

Dear Henry,

I remember my M-Password and i am unable to proceed further with MFA.

Upon accepting its failing , stating as "Error: Authentication failed"

And i am not getting neither the SMS nor the Call .

santoshkumar.neelam

Hi Ash, unable to send the private message as it states "Quota reached".

I guess my HTML format was failing

LastPass Support

Hi@santoshneelam

If you cannot log in from a desktop to re-sync your MFA selection, then I will send you a Private Message with some security questions to answer before we take action adjusting the login requirements. As long as you know the account details and password, then you should be able to re-sync the MFA selection afterwards.