My Premium account renewal was paid on 12/22/24 but my mobile shows me as a free user?

bep1952

How long does it take the renewal to update?

Thanks!

LastPass Support

Hello @bep1952​

Thank you for reaching out, my name is Hilda from the LastPass Support Team. I hope your day is going great. I'm happy to assist you with your request. I'm very sorry for any inconvenience this may have caused you. We've done some clearing and updates on your account.

Could you please try the following troubleshooting on your mobile:

1. Uninstalling LastPass from your phone
2. Restart the device
3. Reinstalling LastPass
4. Open LastPass

Happy New Year! ✨



Hilda

The LastPass Support Team