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Please, I need help.

12anthony91

I did not realize how terrible and lacking of support LastPass was until today. I'm a pretty tech savy guy and I've tried EVERYTHING. After switching to a new device, I am not able to Log in to LastPass and cannot reach anyone for support. Because you have to be logged in to get in touch with anyone. The recovery process on my computer has not worked at all, since it asks you to use a browser that has the LastPass extension, which I do have, and is enabled!! But nothing is working, can't get a hold of anyone or create a ticket for support. This is very frustrating. If anyone has any knowledge on just how to get in touch with a human being, I would be greatly appreciative!

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LastPass Support

Hello @ctown,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Our records show you have been entering the correct Master Password in multiple attempts but you have been unable to access due to the multifactor authentication method enabled on your account.

If you need assistance with having it disabled, please use the"request help logging in" link found on this article.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

12anthony91

Hi Henry!

I really need your assistance. I've tried that multiple times, and I keep getting this error message. "LastPass account recovery failed.

The LastPass browser extension hasn't been installed.

Please try account recovery again from a browser with the LastPass extension."I do have it installed on my browser and it's active and non-restricted. I've also tried with different browsers to no avail.Please help!

LastPass Support

Hello @ctown,

Please submit a support ticket from the link I provided on my previous message. It should not be necessary for you to reset the Master Password as you have been using the correct one in some attempts but the multifactor authentication failed.

Thank you,
Henry | Customer Care

skalahar

I had the same problem as you. I switched to BitWarden and I have been much happier with the service.

Just wait till your auto-renew subscription gets charged and you cant cancel it.

12anthony91

@HenryO_LP

When I go to the 'help article' you sent previously. My only two options are: "request help logging in", which I have done. When it asks for an email, it says that an email verification will be sent shortly. And that email never comes.

The other option is: "contact support" at the bottom. But to contact support it wants you to log in. Which I am not able to do (obviously). You are the only support I got. If you have a phone number or a direct link to open a ticket or ANYTHING that's remotely helpful to recover my account, I would be deeply grateful.

LastPass Support

Hello @ctown,

I sent you an email with a few questions. Please reply as accurately as possible so we can disable the multifactor for you.

Thank you,
Henry | Customer Care

rzn044

Hello,

I am experiencing the same issue as@"ctown". AfterselectingRequest help logging inwithin this article, to request disabling theLastPass Authenticator appfor my LastPass account, the email doesn't arrive.

The article,I lost my phone! How do I disable multifactor authentication via email?, offers hope, however the multifactor authentication dialog opens then immediately closes in all major web browsers.