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My account is Premium but now appears as "Free", without support.

Ariel Tejera

Hi. As the title says, my account is paid Premium but now appears as "Free" (Also as Families), and this hits me in two ways:

- I can't switch between mobile and PC.

- I have no access to personalized support, to report precisely this.

I have the email notifying the yearly charge for the automatic premium subscription, applied this september 1.

Of course I need this service working , because of the info I keep in it.

Please advice me on what I can do to report and fix this.

Thanks in advance

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Accepted answers

rachael.orovets

Hi @arielme,

I've removed the expired Families trial from your account, could you try logging out and logging back in to LastPass to make sure your Premium status is now showing correctly?

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Harris Mouton

I am also having this exact same issue. Bank account has already been charged, but Premium status is set to free. When I click on "Upgrade to Premium" I get an error message (and rightly so, because my account should already be premium)

glenn.dobson

Hi@"arielme",

Please review this post:

Ariel Tejera

Hi RachelIO,

Thank you for your prompt response,

I checked as directed and everything seems ok, now it's "Premium" again and it seems I can again use PC and mobile sessions combined...

GREAT thanks a lot.

Still .... I've searched around and can't find how to contact email support, other than these forums. Help ?

rachael.orovets

Hi @arielme,

I've removed the expired Families trial from your account, could you try logging out and logging back in to LastPass to make sure your Premium status is now showing correctly?