Issue with LastPass Families renewal due to outdated/expired payment info

Question

Hello

I had until two days ago a Fammily license.Since the renewal which failed due to outdated bank card, I am in the eyes of lastpass visibly nothing.

For example, it is not possible to have assistance.Here’s what LastPass says: For personal assistance provided 24 x 7 by the LastPass team, consider switching to Premium or Families.

I only ask that, only, still should we be able and know what he does.

In summary, please keep personal assistance at least one week after the account expires, especially in case of payment problems.

Don’t you think so?

Thank you

rachael.orovets · Accepted Answer

Hi@"lc31",

Please see , which states:

*If your paid account switches to Free for any reason at all,you can still open a support ticket:

* Go to theSupport Site
* At the bottom of every support article there is a Contact Support option, click on it
* Enter your name and account email address
* Click on theSubmit a billing caselink