LastPass keeps partially logging out when I try to do the URL Encryption. Anyone else dealing with this?

Question

When I select the button to do the URL Encryption is goes to the status page for about 5 seconds then shows the sign in page again, but still appears to be logged in based on the profile icon in the corner.  If I try to re-log in it does the same thing.  Shows the URL encryption status page (at 0%) for a few seconds before logging out again.

Anyone else dealing with this?

LastPass Support · Answer

Hello @admin​,

Welcome to the LastPass Community!

I hope this message finds you well. I apologize for the huge inconvenience this is causing you. I have seen that this issue is mostly related to a high volume of cache, cookies, or a sync issue on LastPass. I recommend the following steps:

Note: Before taking any of these steps, please make sure you know your master password!

1. Clearthe LastPass cacheandrefresh sitesfrom the LastPass extension, log out

2. Proceed touninstall the LastPass extension, and clear cache and cookies (all time) on the browser. Remember to verify if the browser is up to date if it's Chrome check under Settings > About Chrome.

3. Close completely and reopen the browser,install the extension again, log back in, and verify if the issue persists

If the issue persists, try going here: lastpass.com/migrate/

Thank you,

Alejandra

LastPass Support