Why does Last Pass show me as a free user when I click on the three dots. If I log in via the browser I can see my premium status? Anyone else had this issue

Question

LastPass Support · Answer

Hello @kgwhitmyre​,

This has been completed, please log out and log in and check if it persists. If you continue seeing an incorrect subscription status, please follow our basic troubleshooting steps and contact our support team if none of this solves it.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care

kgwhitmyre · Answer

HenryO_LP,

I'm having this same issue, after installing a new router from my provider. Please send an update to my account as well!

LastPass Support · Answer

Hello @janie.suter​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. I have sent an update to your account, please log out and log back in and verify if the incorrect status continues to show. If the issue persists, it is possible that you have an old version of the lastpass app. Please follow the steps from this article to remove the old app and install the new version.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care