How to retrieve a password from "Shared with others" without paying for the Business account.

gabriel.gircenko

I don't need business features but I accidentally left some passwords in few "Shared with others" folders.

It doesn't make sense to restrict access to "Shared with others" if those passwords are my passwords. It should be just transferred back to my folders.

I canceled my subscription few months ago and this is an additional reason why this doesn't make sense - to apply this restriction.

Does anyone have experience with this? How can I retrieve those passwords without paying for a business account?

Thank you in advance,

Gabriel

LastPass Support

Hello @gabriel.gircenko​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your shared folder items. Unfortunately, once you downgrade from a business or Teams account you lose access to the items in your shared folders as stated on this article. In this case, you would need to recreate the items within your own vault to be able to manage them properly.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care