Can't reset account, no error shown

donb gmailcom

My wife is ready to try using Lastpass again but of course, has long forgotten the password we set up years ago. That's okay as we can just start fresh. However, when we use the option to reset the account, we can't get it to work. When we enter a new password, the Lastpass tool puts a red box around the password field and nothing else happens.

I really don't want to create an email address just so we can create a new Lastpass account. Does anyone know why Lastpass won't accept the new password and reset the account?

Thanks in advance

rachael.orovets

Hi @theflyer,

Could you double check that after going through the Reset process and setting the new master password, that it follows the master password requirements? The master password must be at least 12 characters long,it is case sensitive, and must include at least one upper and one lower case letter, number and symbol.