Anyone else having a problem opening an entry in the Notes section? I have only three items there. Two I can open/edit just fine, but I'm getting the following message on the third one, "ERROR: Error getting the item". I also cannot "clone" th...

Question

...e note.

LastPass User · Answer

Thank you Alejandra.  The access to the specific "note" has been resolved.  I'm not sure what was causing the problem but it is working now.  Thank you!

LastPass Support · Answer

Hello @LastPass User​,

My name is Alejandra and I am happy to assist with your inquiry and appreciate you contacting LastPass Support!

I apologize for the huge inconvenience this is causing you. I have seen that this issue is mostly related to a high volume of cache, cookies, or a sync issue on LastPass. I recommend the following steps:

Note: Before taking any of these steps, please make sure you know your master password!

1. Clearthe LastPass cacheandrefresh sitesfrom the LastPass extension, log out

2. Proceed touninstall the LastPass extension, and clear cache and cookies (all time) on the browser. Remember to verify if the browser is up to date if it's Chrome check under Settings > About Chrome.

3. Close completely and reopen the browser,install the extension again, log back in, and verify if the issue persists

Kind Regards,

Alejandra

LastPass Support