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Cannot recover my password to cancel my subscription!

skalahar

I need help canceling my premium subscription!

I forgot my password, and have tried the account recovery sequence with no luck.

I cant cancel my service or contact service without logging in.

HELP!

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Accepted answers

LastPass Support

Hi, all.

If you've subscribed directly through lastpass.com and not through an app store purchase, then you can easily reset the account itself in order to log in and disable your automatic renewal. This support article outlines the process to reset:https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/reset-account-recovery.html&_LANG=enus

All comments

sonja.ebron

I'm leaving LP because I can't recover the account. But I can't cancel the Premium subscription without logging in. How do I prevent the next automatic cc charge and dispute?

formermember

I also have the same problem ---

I left LP back in Feb 23. I exported and then deleted my vault and closed my account, or so I thought. I removed the LP app from my computers. This past weekend I received a renewal bill. I no longer have my master password to login into the LP website. I have multiple requests to Support using this URL and received no response.

https://support.lastpass.com/s/contact-support?

Does anyone know if this link is still working at LP? If it is working, how long does Support take to respond?

Thanks!

jreitano

I have the same problem. I may have had a work account that I used several years ago. I'm being billed annually for premium but can't login to cancel the account. Help!

skalahar

I'm in the same position. Are we going to be stuck sending this scammy company money because they wont give any support?

trosemartins gmailcom

I am also having this issue. I suspect we aren't alone due to the completely out of the blue email I just received about my lastpass premium account renewing...

I haven't used lastpass in over TWO YEARS. It is impossible to contact anyone as I do not have any way to log in to my account.

LastPass Support

Hi, all.

If you've subscribed directly through lastpass.com and not through an app store purchase, then you can easily reset the account itself in order to log in and disable your automatic renewal. This support article outlines the process to reset:https://support.lastpass.com/s/document-item?language=en_US&bundleId=lastpass&topicId=LastPass/reset-account-recovery.html&_LANG=enus