"ERROR: We couldn't find the private key required for decrypting shared passwords." Anyone from LastPass Support could help?

Bonevie Gumahad

I use a free plan only and I recently encountered this "ERROR: We couldn't find the private key required for decrypting shared passwords." I followed the troubleshooting steps but still not resolved. I also could not reach the live chat support due to using free plan. Anyone from LastPass Support could help?

LastPass Support

Hello @Bonevie Gumahad​

First see if these troubleshooting steps help resolve the issue.

If the error persists, Customer Support can help clear the sharing key so that your item may be shared again from scratch.