Where is the support? Why is there no direct communication with support?

Question

I have been trying for more than a week to renew my password because I forgot it.

I link the account to my phone number. Whenever I click on the verification SMS code,

This message comes to me every now and then until all attempts have been exhausted: (The link has expired or is invalid. Please generate a new link and try again.)

I spend hours re-sending messages to re-verify. All my passwords are inside them. What should I do? Where is this technical support? How can a large site like this have no live support? I will see someone from support immediately please. ,,

I need help immediately,,

My life depends on passwords,,

What is this? I can't believe this.

I waited many days,,

I said maybe you will solve your problems automatically,,,

But there is no processing at all, I cannot access my account, and my phone number that I linked to my account does not help me open my account and change the password again.

I want to help him immediately as soon as possible

lopiccolosonbowwer · Answer

Engaging in the 1 second CPS test can indeed be a solitary endeavor, as there is typically no direct communication with support during the rapid clicking challenge. The nature of this test is more geared toward individual performance assessment rather than fostering direct interactions. While the CPS test itself may lack a built-in support feature or real-time communication channel, its simplicity and focus on quick reflexes make it a self-contained, user-friendly experience. The absence of direct support in this context can be attributed to the test's concise and game-like structure, where participants aim to achieve the highest clicks per second within the brief 5-second timeframe. As users navigate this fast-paced challenge, they do so without the need for extensive support, emphasizing the test's straightforward and self-contained nature.

LastPass Support · Answer

Hello@"shamsaldin",

Thank you for reaching out.

We're sorry you are experiencing an inconvenience. We have checked and there are not support tickets created with your email for our tech support to check this.

According to the details of the account, we noticed you had a master password change made in August. Have you made a "revert" to the account? If so, the current password for the account was added almost a year ago.

As the account is Free, is limited to one device type (desktop). Therefore, the account recovery the system is recognizing are coming from the web/extension, as long as you have logged in previously. Additionally, shows the option of checking if you had added a hint/reminder.