On June 17th PST I lost all my passwords and missed my last client of the day because I couldn't log into anything. A glitch? Today June 18, 2025 and nothing - still gone? Sounds like other people are having the same issue. How to fix LastPass?

melissakidby

On June 17th PST I lost all my passwords and missed my last client of the day because I couldn't log into anything. A glitch? Today June 18, 2025 and nothing - still gone? Sounds like other people are having the same issue. How to fix LastPass?

LastPass Support

Hi@melissakidby​

Welcome to the LastPass Community.

I'm very sorry for any inconvenience this may have caused you. I have completed some updates from my side, such as clearing the corrupted sessions and updating your account. I need you to follow these steps to complete the basic troubleshooting:

1. Uninstalling the extensionUninstall LastPass
2. Clearing your browser's cookies and cache
3. Restart the browser
4. Reinstalling the extension from https://lastpass.com/misc_download2.php
5. Open LastPass using the extension Use the LastPass browser extension
6. Try again

If assistance is still needed, let us know, so we can continue working with you.

HildaC