I use a Mac, with Chrome. When I attempt to login to the vault, all I get is a white screen of death that says 'LastPass' I have uninstalled/reinstalled the Chrome extension....no luck. Thanks for any guidance....really struggling with this.

eradle

I use a Mac, with Chrome.
When I attempt to login to the vault, all I get is a white screen of death that says 'LastPass'
I have uninstalled/reinstalled the Chrome extension....no luck. Thanks for any guidance....really struggling with this.

LastPass Support

Hello @eradle​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Currently our team is investigating an issue where the LastPass vault does not load properly when certain extensions are installed in your browser, a common occurrence would be with a Browser Extension for some VPN services. The desktop apps for these services do not interfere, having it turned on or off does not affect either, the issue is directly related to having the other extension installed. If those extensions are removed or disabled, you should be able to access your vault.

If this same issue applies to your case, please know our team is already working to have it resolved but at this time that is the best troubleshooting available.

If this instructions don't apply to you, please follow our Troubleshooting steps.

Thank you,

Henry | Customer Care