Hi, I'm having trouble logging into my vault. It asks me to update for encryption, but after waiting over an hour and trying several times, it doesn't update, and I can't log into my account or access my passwords. Can someone please help me?
@joaquin.trafficker
Should the encryption fail in one browser, then I'd suggest trying an alternate browser in case there is a caching issue there.
zanks!!
HELLO!@joaquin.trafficker
Welcome to the LastPass Community.
We are sorry for the problem with your account.
To resolve this issue please change your account master password, you can do this by going to account settings, general tab, Login Credentials, Master Password. You can use the same master password combination you have at this moment, just add a number or letter to the end. (Please does not shared your master password on this post)
We apologize in advance, please let us know if there is something else, we can do for you.
Greetings!
Verlaine | Customer Care
