I added a family member, we can't sign in with that email and the Master Password, why?

Question

dennis.shelly · Answer

When I go to sign in with the family member email, then enter the Master Password, it says the password is wrong.

LastPass Support · Answer

Hello @dennis.shelly​,

If this account has been used before, you will need to try to follow account recovery. If account recovery fails or if this account was never accessed, you can reset the account to setup a new Master Password.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry | Customer Care

LastPass Support · Answer

Hello @dennis.shelly​,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your family member account. What is the error they receive when trying to log in?

Please let me know.

Thank you,

Henry | Customer Care