Why will my "Launch" icon not launch an app?

Question

Why will my "Launch"  icon not launch an app?

LastPass User · Answer

Hello Mr. HeynerO

I am having a similar issue but with LastPass for Safari. I have followed all the online instructions like removing lastpass extension, clearing the cache, adding the lastpass.com/dowload (for safari) and logging in but I still cannot launch websites.

Do you have any suggestions?

LastPass Support · Answer

Hello @rnbradley.drdc​

Welcome to the LastPass Community.

We apologize in advance for the issues you have been experiencing using your LastPass account.

I have killed all of your sessions on our side. I have also cleared your sharing keys. Please do the following:

* log out of the LastPass extension (red square on the top right hand side of your screen)
* remove the LastPass extension (right click your mouse, select remove)
* clear your cache and cookies from your browser for the last 7 days (settings, privacy and security)
* add the LastPass extension (download it at lastpass.com/download)
* log in and launch again, this time it will work

Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care