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Import of Keepass xml is not working

Patrik Silverby

Hi!

I have an xml export from Keepass2.51.1 (64-bit). My problem is that the import does not work. When I select the file I get to step 3 where a red vault with three moving white dots are displayed (like a wait for work to finish type of icon). The problem is it never finish and no items are shown for import. I have tried Edge, Chrome and Firefox and get the same result. I try to import the data into a personal vault. Anyone that encountered the same problem?

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Accepted answers

evan.walker

Hey@"Silverby"&@sunike98!

We released a new update to the lastpass.com web vault. I've tested this on a 1500-item KeePass import with missing urls. Would you all be willing to try again and see if this process is working smoothly for you now?

All comments

starousek

Hello, I want to export saved passwords for use in Keepass, I will export, then I confirm continue in the mail, I will export again, the .csv file will be saved ...... But in this file there are only about 15 passwords out of the total 196 that I have stored in the wallet... Where is the error? Yesterday all the passwords were exported, the file was about 35 Kb in size, now it is 2 Kb in size. In addition, in Keepass, each record is stored in its own folder, it was not the case before, is there a way to solve this?? Thank you

evan.walker

Hello@"Pepa112"!

Could you help me understand better where your issue is coming up? It sounds like you are trying to export from KeePass and then import into LastPass is this correct?

Thanks!

starousek

Hello, no, I tried it the other way around,,, Export from Lastpass and then import to Keepass,, However, Lastpass probably solved this problem over the weekend, on Sunday the export was working correctly,, thank you and have a nice day

LastPass Support

Hi@"Silverby",

We are aware of an ongoing issue with Keepass import, and the team is prioritizing it to get a fix as soon as possible.

Johan de Koning

Where are these issues displayed on the Service Status page of Logmein or Lastpass?

There are no mentions at all about any pending issues.

Also i submitted a case yesterday and when support called me said there are no such importing issues for Keepass XML to Lastpass. Even though it is still not working like the topic starter mentioned.

Please give an update on the issue.

LastPass Support

Hi@"packetguy",

We are aware of an ongoing issue with Keepass import, and the team is prioritizing it to get a fix as soon as possible.

Thank you for your understanding.

Johan de Koning

Hi Denis,

Thank you for confirming there is an issue.

A couple of questions:

- Can you let me know where this and other known issues are being published for customers on lastpass?

- Also can you let me know why lastpass support person calling me does not know of these issues.?

He was troubleshooting with me but with no solution. (Apparently because of the 'known; issues with lastpass you just confirmed)

LastPass Support

Hi@"packetguy",

I conveyed your feedback the the relevant product team. They would be interested if you would be willing to sharedetails on Keepass version, OS, extension/vault they are trying to import on, and if you could provide a sample export XML from Keepass with personal info redacted. If so, you may PM me that so I can send it to the team.
As I am not part of LP support org, unfortunately I cannot speak for them. You may PM me you email and case ID as well so I can relay the feedback to them.

LastPass Support

Hi@"NickLittleNZ",

The team is making progress, we identified an issue related to usernames starting with a number that the team is currently working on ().

I'll let you know as soon as I have any update regarding a release date.

Johan de Koning

HeyNickLittleNZ,

I tested it with a test database and youre right.

I am bedazzled that Lastpass Support does not know this, keep me waiting for weeks and ask me for my Keepass XML with potential sensitive data.

If they do not fix this in a timely manner they lost a (Business) customer.

I will update my support case with this information and see what the response is gonna be from Tech Support.

LastPass Support

Hi,

Thank you for the valuable feedback. It's much appreciated. I passed it on to the team. They were able to reproduce the issue and are working to solve it.

I'll let you know as soon as I have any update regarding a release date.

nick.little

Hi Denis,

I've been trialling LastPass and had encountered the KeePass import issue - a biggie for me as I've 100's of KeePass passwords to bring in. I can do via CSV, but that's a lot of work manipulating exports, getting format correct for LastPass import, then having to file/sort everything again inside LastPass Vault.

This morning, two of my smaller KeePass XML exports imported cleanly into LastPass Vault. Worked perfectly, no issues, everything in expected folders etc.

However, a short while later I tried another import, and the failure is back - LastPass import just sits with three red dots flashing at me.

Is there any indication on when this issue might be fixed? It seems to have been a problem for weeks? I'm nearly 14 days into a trial with the product being hard to evaluate properly...

Happy to assist with troubleshooting.

Cheers,

Nick

nick.little

Hi Denis,

I've found the cause of KeePass XML import failure, at least in my case.

After redacting a file to PM to you, I found that it unexpectedly imported!

As I'd only redacted usernames, passwords, and note fields it was a matter of working through those in isolation to find the issue.

With a bit of trial/error, I've found that the import failure occurs when a username value is strictly numeric, with no letters or symbols in it.

So, for example, the username value of "12345678" doesn't work, but "A12345678" or "#12345678"does.

This should be a quick and simple development fix? Someone is reading the username value as an integer or similar instead of a string in their import code?

Edit: Also found that any custom text fields in KeePass that might contain numeric only values (same as username field) cause problems as well...

Cheers,

Nick

Johan de Koning

Also when importing a Keepass XML with only numbers in username or custom field in my Lastpass for normal consumers it works without any problems.

How is this possible? It seems the import feature is different for Lastpass Consumers vs Business/Enterprise customers. (See Below)

Please explain this.

Lastpass Normal Consumers import screen: (Working as it should)

Lastpass Business/Enterprise import screen: (Not working due to bug in Lastpass)

Johan de Koning

Thank you denis_ for the update on the issue and the clarification of the different import experiences.

I will be waiting for a new update from you when there is one.

Johan de Koning

Like NickLittleNZ mentioned the issue is not only with usernames starting with a number but also with custom text fields starting with a number. (See below)

LastPass Support

Hi@"packetguy"

Thank you for the feedback. The team is working to fix for all the fields.

The new import experience is currently rolled out to English users. As your consumer user language is not set to English, you are getting the old experience, as opposed to the Business user that uses English and hence gets the new experience that unfortunately has an issue currently.

nick.little

Hi,

It's a pain, but I got around it by doing a search on the XML file for fields that might have numeric entries (password, username, custom fields etc.) and inserting some unique text at the start of that field. E.g. "_removeme_".

The import will then work. You just have to go through the imported passwords and remove your unique text.

OK if you've got a modest number of entries to import, PITA if there are 100s...

Cheers,

Nick

LastPass Support

Hi@"sunike98",

The fix is still under way. Unfortunately I don't have an ETA for you at this moment. I'll follow-up here as soon as I have an update.

Thank you for your patience.

sunike98

Hi@"denis_"

Is this issue still ongoing?

I'm trying to import all my passwords to a fresh LastPass account from a KeePass xml and I'm waiting hours for review and import phase to show me something.

The three dots just keep loading.

Patrik Silverby

Thank you for the tip. For me with almost 500 entries that would be to much pain :-).

thomas

Is there any progress on this issue?

I've tried to take a copy of my database and remove every entry except one. I have no folders either.

The entry has no notes and user name, password and URL fields are filled. There is no number in the username or the password.

But still can't import the xml.

Johan de Koning

No, and they closed my support case thinking this is the root issue.

Thats not how it works, you leave the case pending awaiting the result of the bug fix for the root cause.

Since i am waiting now for more then a month on Lastpass Support with no updates on the issue whatsoever i manually copy and pasted all entry's (800+) to lastpass.

Took me more then a week. Thanks Logmein/Lastpass

LastPass Support

Hi,

We just released a fix for our web client. The fix is not yet available in our extensions but will be shortly. In the meantime, here is how you can accessLastPass via the web client:

Open your browser
Navigate tohttps://lastpass.com/?ac=1&lpnorefresh=1
- Do not open LastPass via the browser extension menu / icon
Enter your login information and access you vault
- The url should showlastpass.com

Let us know if you are still experiencing issues.

notav

Hi denis_

Just tried the web app import. Still not working for me.

LastPass Support

Hi,

Thank you for your feedback. I'm really sorry to hear the fix implemented does not solve your issue.

To help our teams troubleshoot faster would it be possible for you to PM me a redacted file that does not work?

sunike98

Hey,

Yes everything is happening the same way for me for @Silverby just with 200 passwords.Even if I try only the complete ones it's just stuck on that page.

Tried many browsers still nothing. Tried private window still nothing.

Patrik Silverby

Hi!

Thank you for the possibility to test the fix! Unfortunately it does not work for me either. There is improvements though! The difference is that I am able to list all my 542 passwords. I get to the preview where I am able to address incomplete items before import. Previously Lastpass got stuck before creating that list.

Now I see all my passwords but when pressing import all The icon with the three dots in the upper right corner starts to move the dots but nothing happens. It is difficult to know how long the import will be, but I waited a good 5 minutes before I refreshed the page and my vault is completely empty.

Patrik Silverby

Still a problem. I do not try to edit anything. I press import directly. I have not had time to try to get an example file that is not working. Sorry for that! I have over 500 passwords that I hope to import so at this point I have no clue on what is preventing the import. I am from Sweden so maybe there can be Swedish characters in descriptions or notes. No idea if that could cause problems or not. Later this week I can try to do a reduced export of my Keepass database and by that try to narrow down the problem.

evan.walker

Hello@"sunike98"! Thanks for the info provided. I've tested this out and am not sure if I can replicate what you are seeing. I have a sample XML file with a url missing on many of the items. When I go to Import All they seem to go through as passwords without any issue. This is only for 5 or so maybe the file size is enough to make it still work. Are there any other details you can share to help me out on this?