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Can't login to linked personal account after leaving employer with enterprise account

fredrik

Hi

After leaving my former employer where I had an enterprise account I can't login to my linked personal account.

When trying to log in I get the message 'Multifactor authentication failed!'.

I have tried all sorts of rescue and reset attempts without any success. I have also filed a ticket with support but that one seemed to have been sucked in to a black hole and I haven't got any response from them except an automated response about the ticket being received.

Is this a known issue? Is there a way to resolve this?

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Accepted answers

rachael.orovets

Hi@"Johnn287591",

I do not see a support ticket associated with your email address, could you provide your case number so that we can investigate? Are you also having the same issue with not being able to log in because of an MFA notice after leaving a LastPass Enterprise account?

All comments

rachael.orovets

Hi@"farvidsson",

When reviewing your account, I see that your personal LastPass account is still linked to the Enterprise account. Could you try unlinking your accounts by logging in to your personal account and following these steps:

In your web browser toolbar, click the LastPass icon, then select Open My Vault OR Go to https://lastpass.com/?ac=1 and log in with your email address and Master Password.
Select Account Settings in the left navigation.
Go to Show Advanced Settings > Unlink Account From LastPass Business > Click OK on the confirmation message, then click Update to close the Account Settings window.
Your personal LastPass account should no longer be linked to your company LastPass account.

johnn1957

Sorry I can't offer any help farvidsson but I can empathise with your situation.

Five hours and support still haven't got back to you - a shocking indictment on how far this once great password manager has fallen.

Hope someone will be along to help you asap but RachelO and GlennD seem to have their work cut out even more these days.

I had to create an email alias with my email provider - this is the only login that works for me now, I cannot get in otherwise. It's all FUBAR with Lastpass now I'm afraid.

fredrik

Thank you Johnn287591

It's even worse since i filed my first support ticket via e-mail support form already the 15:th of june. From that I have heard nothing whatsoever yet 😕

/F

rachael.orovets

Hi @farvidsson,

I see that there is a policy that the LastPass Enterprise admin enabled which applies the MFA policyto any linked accounts, and looks to be causing this issue. I've asked the technical team to see what the next steps would be to resolve this, and as soon as I hear back I will let you know here, or if you'd prefer to be contacted via email please let me know and I can create a support ticket for this issue.

fredrik

Hi RachelIO and thanks four your response.

The issue is that I can't even log in to my account cause I get this error when trying to:

Is there anything you can do to fix that?

/F

johnn1957

Thanks RachelO. No, different scenario, was considering perhaps subbing to LP but recent events have put the dampeners on that.

This is someone else's thread so I won't dwell other than to say Premium Trial has allowed me to log in on my main PC but not on my Laptop. I have created an alias and a new account on the Laptop which does allow me access and permitted import saved csv from LP - again on the Premium Trial..

rachael.orovets

Hi@"Johnn287591",

I do not see a support ticket associated with your email address, could you provide your case number so that we can investigate? Are you also having the same issue with not being able to log in because of an MFA notice after leaving a LastPass Enterprise account?