Browser extension keeps reverting to original (but undesirable) settings

Question

Hi,

I've disabled the "add address" and "add credit card info" in the extension notification. However, those settings keeps coming back to their defaults. Happens on Chrome and Firefox.

Is there's a way to make that stick? I understand that LP wants that enabled, but that should not be the behavior, especially in a paid account.

d · Answer

@Karol Hidalgo​So, every time the extension is updated.... Let's take a moment to think about this.

Is there any reason why these settings cannot become part of the *account* settings, instead of the *extension* settings?

It's quite frustrating, having to configure this separately on every device. More so, because it does not even work, so we have to keep going over the same steps every few days.

Thanks for your help.

LastPass Support · Answer

Hello @yronnen​,

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Thank you for checking the community.

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The changes you are referring to, are related to the extension preferences. These could be "reverted" if the extension was updated, removed and reinstalled or if your browser clears the cache and cookies automatically.  We recommend checking these settings in the browser of choice, Chrome or Firefox.

Let us know if further assistance is required.

Thank you,

Karol | Customer Care